ASQ Princeton Section 307

2005 – 2006 Section Management Plan

Section Objectives: (1) Increase Member Value (2) Increase Satisfaction with the Section

(3) Encourage Participation (4) Increase Member Retention

(5) Enhance Information Exchange (6) Champion Performance Excellence

(7) Section Basic Requirements

Objective	Activity	Measure	Goal	Results
PROGRAM ELEMENT, Fred Lutz Program Committee (Fred Lutz)
1,2,3,4,5	1. Coordinate and deliver monthly Dinner Meeting Programs	Number of monthly programs held	7 monthly programs per year	Completed. Delivered 8 monthly dinner meeting programs.
1,2,3,4,5	2. Coordinate and deliver monthly Facility Tours	Number of tours held	2 tours per year	Completed. Conducted one tour. Regarding the second tour, the Program Committee was unable to identify and finalize arrangements with a suitable host organization and decided to replace the second tour with a dinner meeting seminar.
2,3,5	3. Administer Member Satisfaction Surveys at monthly Dinner Meetings & Facility Tours. Analyze and present results to E-Board.	(a) Number of Member Satisfaction Surveys administered each month (b) Timely presentation of survey results presented to E-Board on monthly basis (c) Member satisfaction ratings presented to E-Board on monthly basis	(a) Administer survey at all monthly meetings/facility tours (b) Survey results analyzed and presented to E-Board at meeting immediately following each event on monthly basis (c) Survey – overall satisfaction rating of 4.0	(a) Completed. Surveys distributed to participants at all monthly meetings and tours. (b) Completed. Survey results presented at monthly E-Board meetings. (c) Completed. Achieved a overall satisfaction rating ≥ 4.0
6,7	4. Implement, Review & Revise Program Element Management Process	Evaluate effectiveness as management tool. Revise as required to current process	Complete by 6/30/06	80% complete. The review and revision of the management process is approximately 80% completed. A draft of the revised management process is expected to be available for review by the end of August.
PUBLIC RELATIONS ELEMENT, Jitu Balar Newsletter Committee (Jackie Wasitowski); Internet Liaison/Webmaster/Share Point Administrator (Alok Shah); Advertising Committee (Jitu Balar)
1, 2, 4, 5, 7	1. Publish section’s Newsletter	At least four issues on the Newsletter	On time publication	75% complete. Delays in obtaining articles and columns delayed the publication of several issues of the newsletter.
1, 2, 3, 4, 5, 6,	2. Recognize members for achieving and maintaining the certification	In the section’s Newsletter publish names to recognize the members	All names published in the summer issue of the newsletter.	Completed. A list of members who obtained or maintained certification was published in the summer issue of the newsletter.
1, 2, 3, 4,	3. Provide mechanism for members to net work with area industry leader.	Provide opportunity for the are industry to sponsor dinner meeting	Sponsor at least one dinner meeting	Not completed.
1, 2, 5	4. Maintain and continually improve Section website	Feedback and minimal complaints from members	Respond to all feedback Less than 2 complaints/month	Completed. The website has been maintained and improved throughout the year. Information has been posted the same day or over the weekend. Feedback has been responded to in a timely manner, and no complaints regarding the design or the website or its content have been received.
2, 3, 5, 6,	5. Post general meeting sponsor information on website	Timely posting of sponsor information	Sponsor information posted within 7 days of receipt.	Completed. ConvaTec, our E-Board meeting sponsor, is listed on the website. No dinner meeting sponsors were recruited this year.
2, 3, 5, 6	6. Continue tracking the number of website hits per month	Timeliness and completeness	100% of monthly measures of website hits available. Report on website hits per month available at 90% of E-Board meetings.	Completed. The counter has been incorporated into the website so that “hits” can be easily tracked on a regular basis.
MEMBER SERVICES ELEMENT, Fred Goodman Placement Committee (Esperanza Renard); Membership Committee (Peter Sheren)
1,3,4	1. Recognize all new members with a welcome letter and information packet	Issue welcome package within one month of membership	100%	Completed – 100% are sent welcome packets during the month names are provided by ASQ
1,3,4	2. Provide ASQ membership information and actively promote ASQ membership at all section functions	Provide membership information at monthly dinner meetings, courses, conferences and seminars	Membership information available at 100% of section sponsored events	Completed – 100%
1,3,4	3. Manage the job posting process	1. Job postings meet Section standards 2. Correctly formatted jobs are posted on the website within 1 week of receipt..	75% of job postings	Completed.
1,3,4	4. Promote the Section’s job posting service	Promote the Section’s job posting service to Section members, local businesses and organizations.	Promote the job posting service at Section meetings and events. Promote the job posting service to local business and organizations.	50% complete. The job posting service was mentioned in the newsletter and at Section events. However, we did not pursue promoting the job posting service to local businesses and organizations because of resource limitations.
EDUCATION ELEMENT, Dan Brewer Education Committee (James Polites); Recertification Committee (Alkesh Amin); Chief Proctor/Certification Committee (Pete Andersen)
1, 2, 3, 4, 5, 6, 7	1. Prepare, publish and distribute 2005-06 Education brochure	Timely publication and distribution to members	Publish and distribute during first quarter of annual training cycle	Completed. The course brochure was completed and distributed on time. The course schedule was regularly updated on the Section’s website and in the Section’s announcements and newsletter.
1, 2, 6, 7	2. ASQ Certification Course Delivery.	Number of courses delivered when minimum or higher demand exists	100% of courses conducted when minimum or higher demand exists.	90% complete.
1, 3, 6, 7	3. ASQ Certification Examination.	1. Number of certification exams offered. 2. Certification pass rate for Section members completing refresher courses	1. 95% of exams requested 2. Pass rate greater than the National Average for all completed refresher courses.	1. Completed. All ASQ exams were offered by the Princeton Section. 2. Incomplete the ratio is still under investigation.
7	4. ASQ Certification Course Operations.	Total Revenue (course fees) less Total Expenses (instructor fees, books & materials, brochures, etc.)	10% Positive Cash Flow to Princeton Section for 2005-2006 accounting period.	Completed. Cash flow from education courses exceeded 10%.
1, 2, 7	5. ASQ Recertification.	Timely review of recertification journals (Defined as completing review process within two (2) weeks of receipt).	Increase performance results from 93% (2004-2005) to 95% for 2005-2006.	Completed. Completed the review process for 95% of recertification journals within 2 weeks of receipt.
2, 3, 4, 6, 7	6. ASQ Member Recognition for achieving certification/recertification.	Percentage of section members recognized who pass certification exams. Percentage of section members recognized who achieve recertification	100% recognition of both groups in the newsletter and at the June dinner meeting.	Completed. Members who passed certification exams or completed recertification journals were recognized at the June dinner meeting and in the summer edition of the newsletter.
EXECUTIVE BOARD RESPONSIBILITIES Treasurer (Ann McDonald); Secretary (John Koellisch); Examining Committee (Eduardo Heidelberg); SMP (Bill Eventoff); Nominations (Christine Andreas); Scholarship Committee (Eduardo Heidelberg); Auditing Committee (Bhavani Veerapaneni)
7	1. Submit audited financial report to HQ by August 15, 2005. (Owner: Treasurer and Auditing Committee)	Date submitted to HQ	August 15, 2005	Completed. The audited financial report was submitted on 8/15/05. There was a misunderstanding on 2 forms and these were submitted on request.
6, 7	2. Submit 2004-05 Business Plan with results and cover letter to HQ and RD by September 1, 2005. (Owner: Chair)	Date submitted to HQ and RD	September 1, 2005	Completed. The 2004-05 Business Plan with results and cover letter was submitted on 8/8/05.
7	3. Submit 2005-06 Section Budget to HQ and RD by October 1, 2005. (Owner: Treasurer)	Date submitted to HQ and RD	October 1, 2005	Completed. The 2005-06 Budget was submitted on 9/29/05.
1,2,4,6,7	4. Submit 2005-06 Business Plan to HQ and RD by October 1, 2005. (Owner: Chair)	Date submit to HQ and RD	October 1, 2005	Completed. The 2005-06 Business Plan was submitted on 9/22/05.
1,2,4,5	5. Conduct member needs assessment. (Owner: Chair)	5a. Number of requests for input from members on Section programs, events, courses and initiatives 5b. Number of surveys conducted	5a. Input solicited at all dinner meetings and in all quarterly newsletters. 5b. One survey conducted	Completed. Input from members solicited at dinner meetings and via the newsletter. Because of poor response to last survey, The E-Board decided to postpone another survey until a more effective process can be designed and put into place.
7	6. Submit 2005-06 Officer List to HQ and RD by May 1, 2005. ( Owner: Chair)	Date submitted to HQ and RD	May 1, 2005	Completed. The 2005-06 Officer List was submitted on 4/19/05
7	7. Submit 2005-06 Committee List to HQ and RD by June 30, 2005. (Owner: Chair)	Date submitted to HQ and RD	June 30, 2005	Completed. The 2005-06 Committee List was submitted on 5/13/05.
3,5,7	8a. Post the 2005-06 SMP on the Section’s website within one month of submitting the 2005-06 SMP to HQ. (Owner: Chair) 8b. Publicize the availability of the 2005-06 SMP. (Owner: Chair)	8a. Date posted on website. 8b. Timely announcement in the Section’s newsletter	8a. November 1, 2005 8b. Next issue following the posting.	Completed. The 2005-06 SMP was posted on the Section website in September and mentioned in the fall edition of the newsletter.
3,5,7	9a. Post the 2005-06 Operating Budget (or a summary) on the Section’s website within one month of submitting the budget to HQ. (Owner: Treasurer) 9b. Publicize the availability of the 2005-06 Operating Budget (or summary). (Owner: Treasurer)	9a. Date posted on website. 9b. Timely announcement in the Section’s newsletter.	9a. November 1, 2005 9b. Next issue following posting.	50% complete. 2005 – 2006 operating budget was posted on the website but was not publicized in the newsletter.
3,5,7	10a.Post the 2004-05 Annual Report (or a summary) on the Section’s website within two months of submitting the Annual Report to HQ (Owner: Treasurer) 10b. Publicize the availability of the 2004-05 Annual Report (or summary). (Owner: Treasurer)	10a. Date posted on website. 10b. Timely announcement in Section’s newsletter.	10a. October 15, 2005 10b. Next issue following posting.	Completed. A summary of the annual report was posted on the website and published in the fall edition of the newsletter.
3,5,7	11. Post the minutes of E-Board meetings (or a summary) on the Section’s website. (Owner: Secretary)	11a. Timeliness. 11b. Percentage of E-Board meeting minutes posted on the website.	11a. E-Boards meeting minutes (or a summary) posted on the Section’s website within 10 days of being approved by the E-Board. 11b. 100%	Completed. Approved E-Board meeting minutes were posted on the website within 10 days of approval.
1,2,3,4	12. Increase member participation in the Section. (owner: Chair)	Number of volunteers recruited	Recruit 2 additional Section volunteers	Completed. Solicited volunteers at dinner meetings, via postings on the website and in the newsletter. Recruited a new webmaster, a new member of the auditing committee, and several proctors for certification exams.
7	13. Identify and present slate of officers for 2006-07 at the Section’s February dinner meeting. (Owner: Nominating Committee)	Date slate of officers presented	2/2006	Completed. Nominations were presented at the February 2006 dinner meeting.
7	14. Hold elections for 2006-07 at the Section’s April 2006 dinner meeting. (Owner: Nominating Committee)	Date elections are conducted	4/2006	Completed as part of the March 2006 meeting.
3,5,7	15. Conduct monthly E-Board meetings. (Owner: Chair)	Number of meetings conducted	90%	Completed. 11 of 12 possible meetings were conducted. The E-Board decided to cancel the January meeting because conflicts would have greatly limited attendance.
5,7	16. Participate in quarterly Region 3 conference calls, directly or by providing input. (Owner: Chair)	Level of participation	Directly participate in 50% of calls Provide requested input for 100% of calls	The Section has participated in all conference calls to date.
1,3,5,6,7	17. Publicize training opportunities and send interested E-Board members to training sessions. (Owner: Chair)	Number of E-Board members that attend training sessions	A minimum of one (1) E-Board member will attend training	Completed. Publicized all training events. One E-Board member attended training at the World Conference.
1,3,6	18. Award Ed Shecter Memorial Scholarship the Section’s June dinner meeting. (Owner: Scholarship Committee)	Date scholarship awarded	June 2006 dinner meeting	Completed. The scholarship was awarded at the June dinner meeting.