ASQ Princeton Section 307

2007 – 2008 Section Management Plan (Version 6 August 31, 2007)

 

Section Objectives:         (1) Increase Member Value                                             (2) Increase Satisfaction with the Section

                                    (3) Encourage Participation                                             (4) Increase Member Retention

                                    (5) Enhance Information Exchange                                   (6) Champion Performance Excellence

                                    (7) Section Basic Requirements

Objective

Activity

Measure

Goal

Comments

PROGRAM ELEMENT

Program Committee (Armand Mintanciyan)

1,2,3,4,5

1. Coordinate and Deliver monthly dinner meeting program with higher profile speakers (if possible). (Owner - Program Committee Chair)

# of monthly Dinner Meetings

6 Dinner Meetings (December skipped)

 

1,2,3,4,5

2. Coordinate and Deliver facility tours that deliver practical value to our members. (Owner - Program Committee Chair)

# of facility tours coordinated

2 tours

 

1,2,3,5

3. Monthly Satisfaction Survey delivered at the monthly dinner meeting. (Owner - Program Committee Chair, Section Chair)
  1. Timely compilation of member satisfaction ratings to Executive Committee
  2. Committee Chair to report on results to the Executive Committee
  1. 90% of monthly survey compilations are reported in Excel and e-mailed to Executive Committee members
  2. Presentation of results at 90% of  Monthly Executive Committee Meetings

To be placed as a routine item on Agenda for Executive Committee meetings

2,3,7

4. Post  Dinner Meeting Announcements on the Princeton ASQ website and via mail at least 15 days in advance of the meeting. (Owner - Program Committee Chair and Internet Liaison)

Timely delivery of meeting announcements

100% compliance

To be taken up by Program Committee as a high priority goal

1,2,34

5. To develop innovative ideas to improve the Section’s dinner meeting program and attendance. (Owner - Program Committee Chair)

To improve % attendance average 

Improve 2006-2007 average by 5%

 

We need to improve attendance to 28.5 persons at dinner meetings.

1,2,4,5

6.A schedule of program dinner meetings is to be developed and posted on the web site and newsletter(Owner - Program Committee Chair and Internet Liaison)

Schedule Posted on the Web Site, and  on the Newsletter

Schedule for the first three months to be posted by September 1, 2007, and Schedule for the remainder of the 2007-2008 year by December 31, 2007

OK

 

PUBLIC RELATIONS ELEMENT

Newsletter Committee (Fred Goodman); Internet Liaison/Webmaster/Share Point Administrator (Alok Shah)

1, 2, 5

1. Maintain and continually improve Section website (Owner - Internet Liaison/Webmaster/Share Point Administrator)

Feedback and minimal complaints from members

Respond to all feedback

Less than 2 complaints/month

No complaints – made changes as needed

2, 3, 5, 6,

2. Post general meeting sponsor information on website (Owner - Internet Liaison/Webmaster/Share Point Administrator)

Timely posting of sponsor information

Sponsor information posted within 7 days of receipt.

Posted within 7 days

2, 3, 5, 6

3. Continue tracking the number of website hits per month (Owner - Internet Liaison/Webmaster/Share Point Administrator)

Timeliness and completeness

100% of monthly measures of website hits available.

Report on website hits per month available at 90% of E-Board meetings.

13198

2,3,5

4. Solicit via survey what members want to see on the site.

(Owner - Internet Liaison/Webmaster/Share Point Administrator)

To solicit ideas from members and make the site more interactive

Design a survey and do an e-mail blast OR solicit opinion at Dinner meetings

On-going

3,5,7

5. Post the minutes of E-Board meetings (or a summary) on the Section’s website. (Owner: Internet Liaison)

5a. Timeliness.

5b. Percentage of E-Board meeting minutes posted on the website.

 

6a. Executive Committee’s meeting minutes (or a summary) posted on the Section’s within 10 days of being approved by the E-Board.

6b. 100%

OK – Timing is fine

1, 2, 4, 5, 7

6. Publish section’s Newsletter  (Owner - Newsletter Committee Chair)

At least three issues of the Newsletter

On time publication

OK

1, 2, 3, 4, 5, 6,

7. Recognize members for achieving and maintaining the certification  (Owner - Newsletter Committee Chair)

In the section’s Newsletter publish names to recognize the members

All names published in one issue of the newsletter.

OK

 

MEMBER SERVICES ELEMENT

Placement Committee (Esperanza Renard / Neilinder Chahal); Membership Committee (Peter Sheren)

1,3,4

1. Recognize all new members with a welcome letter and information packet   (Owner - Membership Committee Chair)

Issue welcome package within one month of membership

100%

OK

1,3,4

2. Provide ASQ membership information and actively promote ASQ membership at all section functions  (Owner - Membership Committee Chair)

Provide membership information at monthly dinner meetings, courses, conferences and seminars

Membership information available at 100% of section sponsored events

OK

1,2,4,5

3. Manage the job posting process  (Owner - Placement Committee Chair)

1. Job postings meet Section Standards

2. Correctly formatted jobs are posted on the website within one week of receipt.

80 % of job postings

OK

1,2,4,5

4. Promote the section job posting service (Owner - Placement Committee Chair)

1. Promote the section’s job posting service to section members, local businesses and organizations.

Promote the job posting service at Section meetings and events.

 

OK

 

EDUCATION ELEMENT

Education Committee (Lamia Metwally); Recertification Committee (Alkesh Amin); Chief Proctor/Certification Committee (Ann McDonald)

1, 2, 7

1. ASQ Recertification. (Owner -  Recertification Committee Chair)

Timely review of recertification journals

(Defined as completing review process within two (2) weeks of receipt).

Maintain performance results at 95% for 2006-2007.

OK

2, 3, 4, 6, 7

2. ASQ Member Recognition for achieving certification/recertification. (Owner –Chief Proctor, Certification Committee Chair,  Recertification Committee Chair)

Percentage of section members recognized who pass certification exams or are recertified .

 

100% recognition of both groups in the newsletter.

OK

4,5

3. Prepare a list of members that receive certification or recertification and deliver to Newsletter committee Owner –Chief Proctor, Certification Committee Chair,  Recertification Committee Chair)

Submit the list to Newsletter Committee

100% - List submitted

OK

1, 3, 6, 7

4. ASQ Certification Examination. (Owner – Chief Proctor/Certification Committee Chair)

To provide venues and proctors for the ASQ exams

100% of exams requested

OK

6

5. Develop procedures for Education Committee activities

Documented Procedure

Completed by December 1, 2007

OK

5,6

6. Track certification success for students taking Princeton Section refresher courses

Getting data from ASQ Headquarters

System in place by December 2007 exam

OK

1,2,4,5,6

7. Offer a good assortment of courses

Number of courses offered

Advertise a minimum of four courses by August 1, 2007

OK

 

EXECUTIVE COMMITTEE RESPONSIBILITIES

Treasurer (Richard Herczeg); Secretary (John Koellisch); SMP (Eduardo Heidelberg, Fred Lutz, Jitu Balar, Bhavani Veerapaneni); Nominations/ NEQC/SAC/DAC Liaison (Bill Eventoff ); Scholarship Committee (Christine Andreas); Auditing Committee (Bhavani Veerapaneni)

6, 7

1. Submit 2006-07 Business Plan with results and cover letter to HQ and RD by September 1, 2007.  (Owner: Chair and Immediate Past Chair)

Date submitted to HQ and RD

September 1, 2007

Submitted August 23, 2007

1,2,4,6,7

2. Submit 2007-08 Business Plan to HQ and RD by October 1, 2006. (Owner: Chair)

Date submitted to HQ and RD

October 1, 2007

Ok

7

3.Call for nominations of officers for 2008 – 2009 at Frbruary 2008 dinner meeting and publish in Web Site and Newsletter (if applicable) (Owner - Nomination Committee Chair)

Date call for nominations is issued

February 2008 (at the Section’s February dinner meeting)

Ok

7

4. Hold elections for officers for 2008 - 2009(Owner - Nomination Committee Chair, Section Chair)

Date elections are completed

April 2008

Ok

1, 2, 3, 4, 5

5. Act as liaison to North East Quality Council (NEQC), Section Affairs Council (SAC) and Division Affairs Council (DAC) (Owner -NEQC/SAC/DAC Liaison)

Publicize NEQC, SAC and DAC information at E-Board meetings, on the Section’s website and in the Section’s newsletter.

Pertinent information presented at the earliest E-Board meeting, included the next available issue of the newsletter, and posted within 30 days on the Section’s website.

Ok

3,5,7

6. Post the minutes of E-Board meetings (or a summary) on the Section’s website and Sharepoint. (Owner: Secretary)

6a. Timeliness.

6b. Percentage of E-Board meeting minutes posted on the website and Sharepoint.

 

6a. Executive Committee’s meeting minutes (or a summary) sent to Internet Liaison and posted to Section’s Sharepoint within 7days of being  approved by the Executive Committee.

6b. 100%

OK

7

7. Submit verification Reconciliation reports monthly (Quarterly at least) to Chair, Treasurer (Owner: Past Treasurer/Treasurer)

Verify all accounts

Quarterly

OK

7

8. Submit audited financial report to HQ by August 15, 2007.  (Owner: Treasurer and Auditing Committee)

Date submitted to HQ

August 15, 2007

OK

7

9. Submit 2007-08 Section Budget to HQ and RD by October 1, 2007. (Owner: Treasurer)

Date submitted to  HQ and RD

October 1, 2007

OK

1,3,6

10. Award Ed Shecter Memorial Scholarship at the Section’s June dinner meeting.  (Owner: Scholarship Committee)

Scholarship awarded

June 2008 dinner meeting

OK

3,5,7

11. Develop pilot Succession Planning program  (Owner: Chair)

Develop an outline of the process and proposal to the Board for Officers  of the Section

Present the outline at the January Executive Committee 2008 meeting

OK

5

12. Document all major policies, procedures, processes and job requirements related to the Treasurer position. (Owner: Treasurer)

Documented SOP’s and related job aids. Documents to be reviewed by prior treasurer’s before being finalized.

June 2008

OK