New Member Contact Procedure

A) All new members joining the Princeton section are sent a welcome letter, a certificate for a free dinner meeting valid for one year and a schedule of dinner meetings for the current year. This is sent within 30 days of their month of joining the section. The letter refers the new member to the section website for education schedules and also invites them to attend E Board meetings, giving time and location.

B) A section goal is to contact each new member by telephone within 60 days of joining the section. This is a welcome call to invite them to section activities and to solicit input from them regarding expectations for their ASQ membership. If no contact is made on the initial call, a message of welcome will be left on the answering voice mail system, if possible.

C) The monthly contact list is generated by the membership chair and forwarded to the calling volunteers during the first week of each month. The membership chair records the names sent to each caller to ensure there is no duplication or redundant calling.

D) At the end of each month, or sooner if completed, the new member contact summary (attached) is forwarded to the membership chair by each calling volunteer. The membership chair summarizes the information and reports results at monthly e board meetings.

ASQ Princeton Section

New Member Contact Script

1) Introduction – Tell them who you are and why you are calling; to welcome the person to our section

2) Ask them if they received their letter with a free dinner certificate

3) Invite them to attend a dinner meeting

4) Invite them to attend an E board meeting

5) Advise them that there are many section volunteer opportunities available; contact the section chair if they are interested

6) Refer them to our web site for current events and education schedules

7) Ask what their goals are for membership:

a) Networking

b) Education

c) Certification

d) Specific interest areas; ISO, FDA/GMP, Six Sigma, TQM, etc.

8) Thank them for joining the section and let them know we welcome their participation

New Member Contact Summary

Contact information should be summarized and forwarded to membership chair for consolidation and reporting.

Month/Year: _________ Caller:________________________

No of contact names supplied______

No of contacts attempted_______

Actual personal contacts made ________

Voice messages left _________

Membership goals summary:

Reasons for joining ___________________________________

__________________________________________

__________________________________________

__________________________________________

Interest areas ________________________________________

__________________________________________

__________________________________________

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